Our Service Philosophy
We believe that success is dependant upon how people behave and interact within the business, this in turn affects the overall culture of the business. The culture of a business not only affects the internal operational dynamic, it affects the external interactions with the end customer.
Through experience we have found that working closely with the people in the business creates a mutual understanding of how their actions, attitudes and behaviours (interactions) can affect the overall culture of a business.
Our deep engagement process with business owners, management and staff uncovers these interactions and provides everyone with an understanding of the business culture and how the internal and external interactions with people ultimately affects the business.
This joint approach changes the traditional experience clients have with consultants. We have found that by working with management and staff, where ownership and outcomes are joint initiatives, change and innovation is not only created in the business, it is owned by the client. Our engagement process is not populated with consultant speak or fact find workshops, we engage with the people one on one to uncover the real issues. We have found that through shared experiences, together we can build trust and long term business relationships.
We are passionate about people development and work with businesses to create an environment that embraces this.
We have worked with visionaries and lateral thinkers and encourage businesses to build an environment of trust that enables management and staff to challenge and question the norm, thus encouraging a culture of entrepreneurship and innovation.
We help create an environment that not only conceptualises innovation and change, we help you make it happen. We encourage and welcome team participation and help empower those within the business to turn an idea into reality.
Our principals have a track record of successfully creating, implementing and then managing Greenfield business concepts. They also have a deep knowledge of business and are adept at engaging and challenging individuals to become the best they can be.
Approach
We have found through experience that if you focus on the people first, their skills and how they work within existing business processes, you can then address any shortfalls that may exist. It is evident that the skills of people in a business will be multi layered, from management to technical support, customer service to sales staff.
We have observed that it is how these people operate within the business and ultimately with the client, will in turn affect the profitability of a business. These skills are often described as “Soft Skills” and are the most difficult to master. This is because to master these skills requires change in an individual and this change does not happen from attending a workshop or a seminar.
We work on the premise that change and skill must be observed, therefore we do not advocate lengthy training sessions that are not grounded in follow up coaching. Our process ensures that theory is always applied into practical observable outcomes. We don’t train and walk away; our approach means that change and implementation is observed and not just taught. We believe that the closer we get to the people, the greater the outcome for our customers.